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About ExBoot - Frequently Asked
Questions |
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| Part 2. For Recovery CD |
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Can I recover all
my hard drive contents through ExBoot Recovery CD? |
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What is the limitation of using
ExBoot Recovery CD? |
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If there is only one USB slot
on my PC or notebook, can I use EXB-0121? |
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After recovering my whole data,
how can I recover data or for specific date and time? |
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After I recovered my “operation
system partition” (most PC or notebook is C Drive) through
Recovery CD, will data of incremental backup all within operation
system partition? |
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After being recovered by ExBoot
Recovery CD, are there incremental backup data within recovered
System disc (C:)? |
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Recovery CD only supports full
C drive restore, if you have several partitions on the target
drive they will all be overwritten, then how can I restore
my data? |
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Recovery CD only supports C drive
restore, if you have several partitions on the target drive
they will all be overwritten, then how can I restore my data
of other partitions? |
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Any limitation when using ExBoot
Recovery CD? |
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After Utilizing Recovery CD
to recover data, but I still can not bootup my PC or notebook,
how can I do? |
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Why can’t I conduct incremental
backup after recovery? |
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If I recover my C: drive by
ExBoot Recovery CD, then will the rest partitions within my
PC/notebook HDD be formatted? |
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After I recovery my data, but
still can not bootup, can I have other ways to bootup my PC/notebook?
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| Part 1. For ExBoot Software |
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Can ExBoot support SOFTWARE
RAID for backup and recovery? |
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Yes, ExBoot can support software backup,
but can not support recovery bootup function. However, for
ExBoot had backup your entire system inside ExBoot HDD, you
still can retrieve your data back. |
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Can ExBoot support RAID Card? |
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Such case is similar to the one for software
RAID. However, if your PC/server can support USB-HDD bootup
function, you still can recover your whole system. |
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Is it better for me to close programs
when backup? |
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Yes, especially for programs like Outlook,
Skype, and etc. |
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Whenever I upgrade the Windows, do
I need to full back up again? |
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Yes, we suggest you to do
so. |
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How many partitions (volumes) can
be backed up by ExBoot? |
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Up to 11 partitions (volumes)。 |
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If my Boot
Disk locates at D: drive, not normally C:drive, can I use
ExBoot for backup? |
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No, Boot Disk must be within C: drive |
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If there are 2 and above OS within
my PC/notebook, can I use ExBoot for backup/recovery? |
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Yes, but you can only recover C: drive’s
OS. Meanwhile, the OS must be one of Windows 2000/XP/2003.
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If my PC/notebook had joint company
domain, why can’t I perform ExBoot software to backup my data? |
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Please check the user account on company
domain is Administrator or not. You can check
it on step 6’s chart. If your user name is not Administrator,
please follow steps as following: |
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Step 1: start->Control
Panel->User Accounts, |
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Step 2 :
Type the user name and password of
an Administrator on computer. |
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Step 3. Click
Add. |
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Step 4. Enter
user name and Domain name. |
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Step 5. : Click
Other and choose Administrators |
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Step 6. : Finish
such set up through below chart. |
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There’s a “schedule” icon on ExBoot
software, how can I use it? |
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The ExBoot powerful scheduling function can
provide daily, weekly, monthly routine backup. Furthermore,
you can set up backups for one-time, when turn on PC/notebook,
or when PC/notebook idol. Please set up scheduling as follow
steps: |
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Step1. : Activate
ExBoot UI -> click “Schedule-> pick “New” |
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Step 2.:Skip
the page of Schedule set up -> enter necessary information |
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Task Name: the name
for your backup schedule
Run As User: Such user name must be the highest
authority user of PC/notebook, such as “Administrator”. |
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Step 3. :Start
to set up your backup schedule -> click “New” Button. |
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Step 4.: Choose
your backup schedule -> please choose it on “Schedule
Task”. |
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Step 5. : You
have to enter user password (the same one as Step 2). |
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Step 6. : There
will be “Task Name” shown on ExBoot UI, and “user password”
will also show on “Run As User” column, then you finish the
set up for ExBoot Schedule. |
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When I want to “Uninstall ExBoot”,
what should I pay attention to? |
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First, please close ExBoot UI, including
TASK BAR ICON. If you find there are some files still exit
on C:\Program Files\AXIOMTEK”, please delete such folder.
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What should I do before conducting
full backup? |
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We suggest to delete partition of ExBoot
USB HDD and then let ExBoot to create partition for you. |
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When conducting Scheduling Backup,
using the Administrator account is always necessary. Who is
always the highest priority user of my computer? |
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For security reason, ExBoot will request
users to enter Administrator account and
password when conducting schedule backup. If you didn’t set
up password for your Windows, ExBoot will not conduct schedule
backup.
You can check user authority by: start/control panel/user
accounts. |
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If your Windows didn’t set up password,
please set up password as following: |
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Step 1. : Start->
control panel->start control panel |
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Step 2. : click
“User Accounts” |
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Step 3. :
Pick an account that you want to change. |
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Step 4. : Click
“Create a password” |
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Step 5. : Enter what password
you want to set up, and then create the password. |
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Step 6. : When you click
“Create Password”, Windows will ask you to make your files
and folders private If you need to make private, then click
“Yes”, and vice versa.
Making private will not effect ExBoot’s function.
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I had set up “turn off power” after
backup, then why does it still not turn off automatically
after I finished incremental backup? |
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Only after conducting OTB(One Touch Button)
backup and schedule backup, then ExBoot will turn off power
automatically. |
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Where can I check backup log on ExBoot
UI? |
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Please check below chart for checking Log
from ExBoot UI. Then ExBoot will list all backup logs on windows,
you can click anyone of them to check detailed Log information.
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What is Cycling Backup of ExBoot?
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Advanced -> Cycling
Backup ->click □ Enable cycling full backup
function->set up how many days you want to perform
full backup. |
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You can set up “Conducting full backup
after how many incremental backups?” through Cycling
Backup. For example, if you set up your Cycling Backup
as 7 days, and conducting incremental backup once
per day. Then something like conducting full backup
on June 1st, and one incremental per day from June
2nd to June 8th. When June 9th, ExBoot will conduct
full backup automatically, delete old backup version,
and keep the most updated one. |
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Can ExBoot always be set up with
full backup in scheduling? |
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Yes, you can set up cycling backup days to
“0”. |
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| PART 2. For Recovery CD |
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Can I recover all my
hard drive contents through ExBoot Recovery CD？ |
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ExBoot Recovery CD will only recover “operation
system partition” (most PC or notebook is C Drive). For the
rest hard drive contents, please copy them back from ExBoot
USB hard drive. |
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What is the limitation of
using ExBoot Recovery CD？ |
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Limitation 1: All related hard drive
must be IDE ones.
Limitation 2: if you prepare a new IDE hard drive for the
replacement of damaged hard drive, the capacity of new hard
drive must be larger than the USB hard drive within ExBoot
hard drive enclosure. PS: There is no such limitation if you
utilize USB bootup function of ExBoot. |
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If there is only one USB slot on
my PC or notebook, can I use EXB-0121？ |
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Yes, please follow below steps:
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To connect your PC or
notebook with EXB-0121 through prime USB connector
of USB Y-cable. |
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To purchase a unit of DC IN 5V/1A
adaptor with power cord, plug it into DC-inlet of
EXB-0121as power source. Then you can use EXB-0121.
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After recovering my whole
data, how can I recover data or for specific date and time?
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ExBoot possesses incremental
backup function; those data of incremental backup are being
saved at hidden folder. Therefore, you must reveal those
hidden folders first. Please follow below steps |
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Step 1：Activate windows -> click
“Tools” -> Folder Options... |
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Step 2：click “View”
-> choose “Show hidden files and folders” of “Hidden files
and folders”->Apply |
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Step 3：Go back to
PC/notebook, choose USB IDE hard drive of ExBoot then you
will find “$ExBoot” hidden folder. You can find file you want
within $ExBoot folder. |
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After I recovered my “operation system
partition” (most PC or notebook is C Drive) through Recovery
CD, will data of incremental backup all within operation system
partition? |
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No, such recovery only recover Full backup
data, if you want to recover data of incremental backup, please
utilize ExBoot P.I.T function. |
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After being recovered by ExBoot
Recovery CD, are there incremental backup data within recovered
System disc (C:)? |
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No, only recover full backup data. If you
want to recover incremental backup data, pls utilizing P.I.T
function to do so. |
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Recovery CD only supports full C
drive restore, if you have several partitions on the target
drive they will all be overwritten, then how can
I restore my data? |
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At this moment, the solution is recovering
System disk(C:) by ExBoot Recovery CD, then users must create
partition on new hard disc by themselves. The reason is, after
recovery, except data of system disk (C:), the other data
are still within ExBoot USB hard disc. Users must copy those
data from ExBoot USB hard disc to new IDE hard disc of PC
or notebook. Please create new partition on hard disc of your
PC or notebook by following steps:
(Notice: please check hidden file-$ExBoot for incremental
data. As for how to open such $ExBoot hidden file, please
refer to question2-4). |
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Recovery CD only supports C drive
restore, if you have several partitions on the target drive they
will all be overwritten, then how can I restore my data
of other partitions? |
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At this moment, the solution is recovering
System disk(C:) by ExBoot Recovery CD, then users must do
partition on new hard disc by themselves. The reason is, after
recovery, except data of system disk (C:), the other data
are still within ExBoot USB hard disc. Users must copy those
data from ExBoot USB hard disc to new IDE hard disc of PC
or notebook. |
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Step 1：Click “My
Computer” with right button of mouse. Choose “Manage” |
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Step 2：Choose “Disk
Management” |
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Step 3：New Partition
click right button of un-allocated hard drive area and choose
“New Partition” |
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Step 4：then comes
up with New Partition Wizard and chooses “Next” New Partition
Wizard |
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Step 5：Choosing “Extended
partition” |
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Step 6：To enter the
hard drive capacity you want. |
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Step 7：Finish “Extended
partition” |
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Step 8： New hard
drive partition will show up |
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Step 9：Click right
button of new partition hard drive area and choose “New Logical
Drive” |
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Step 10：Then comes
up with New Partition Wizard and choose “Next” |
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Step 11：Choosing
“Logical drive” Select Partition Type: |
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Step 12： To choose
what hard drive capacity you want |
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Step 13：Assign hard
drive letter |
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Step14：File System:
to choose NTFS or FAT32 (supports up to 32GB) |
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Step 15：Finish new
partition creation |
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Step 16：New E: partition,
for example here, will come up with. |
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If you want to create more new
partitions, please always repeat steps 9~16. |
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Any limitation when using ExBoot
Recovery CD? |
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The capacity of new HDD, which is being
planned to replace the damaged HDD, must be bigger than
that of HDD within ExBoot HDD case.
Note: if you can boot from USB then there’s no such limitation. |
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After Utilizing Recovery CD to recover
data, but I still can not bootup my PC or notebook, how can
I do? |
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Please follow steps as follow：Insert
Recovery CDčBoot up by Recovery CDčchoose “down” button will
show 4. Utilit-> enter ->1. Make Disk Bootable->Enter->choose
IDE HDD->IBM Thinkpad->Enter, then you can->Reboot
PC. |
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Why can’t I conduct incremental backup
after recovery? |
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After recovery, you must conduct full backup
again. |
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If I recover my C: drive by ExBoot
Recovery CD, then will the rest partitions within my PC/notebook
HDD be formatted? |
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Yes. This situation will only happen when
within the same HDD of your PC/notebook. As for other HDD
or pendrive attached on your PC/notebook, ExBoot Recovery
CD will not format data within them. |
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After I recovery my data, but still
can not bootup, can I have other ways to bootup my PC/notebook?
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You can take off the HDD within ExBoot HDD
case, and put into your PC/notebook, then you can bootup through
such HDD. |
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| PART 3. For USB
Bootup |
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Why can’t I boot from
external USB Hard Drive? |
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First, Your PC or notebook must support “External
USB-HDD Boot up” function. Second, to make sure all the USB
cables and power cord all firmly connect to USB slots or power
in-lets. |
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If I already re-boot through ExBoot
external USB hard drive, then I found I picked the wrong date
version of data, can I recover the date version I wanted directly?
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No. You must start re-boot process over again.
At this moment, you must choose the correct date version you
want. |
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Under Windows XP, why can’t I boot
from external USB-HDD when without IDE HDD inside my PC/notebook?
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This is a limitation of Microsoft Windows. |
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What is the specific time after bootup
through USB-HDD? |
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It will be the time when last time you conduct
full backup. |
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| PART 4. For One Touch Backup |
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Why does ExBoot one-touch
backup button have multi-lighting changes? |
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When ExBoot is conducting backup function,
LED/s of one-touch button will perform multi-lighting changes. |
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If closing ”task bar of ExBoot icon”
(conducting ”Exit”), can I still conduct one-touch backup? |
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No |
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When I press OTB(One Touch Button),
why is there no backup by ExBoot? |
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Before OTB backup, you must conduct full
backup first, then OTB can perform incremental backup for
you. |
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| PART 5. For the installation of
ExBoot HDD enclosure |
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Is TOSHIBA 1.8-inch
hard drive suitable for EXB-0111？ |
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Not suitable, for pin-assignment for TOSHIBA
1.8-inch hard drive is proprietary. |
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Is outdated 2.5-inch hard drive suitable
for EXB-0121? |
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For those 2.5-inch hard drives compliant
to follow specification are suitable for EXB-0121: Height
= 9.5 mm/ Width=69.85mm/Depth=100.2mm. |
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Should I connect both USB Y-cable
and USB to DC-inlet cable to USB slots of my PC or notebook? |
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If the distance between USB slots of your
PC/notebook is too far for USB Y-cable to connect, you can
only connect prime head of USB Y-cable, as indicated below,
to one USB slot of your PC/notebook; and then connect the
other USB slot of your PC/notebook with DC-inlet cable’s USB
head to supply power. Therefore, the power supply head of
USB Y-cable is useless. |
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Can ExBoot software work with external
hard drive case other than ExBoot Hard Drive enclosure? |
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No. |
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| PART 6. For general questions
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How long does it take
to backup 40GB data with ExBoot? |
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up certain size of data through ExBoot must take follow
conditions into account: |
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What is USB interface?
The transmission rate of USB 2.0 is 480MB/per second.
ExBoot prefers such interface. |
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What is the nature of data? If the
data composition of hard drive within your PC or notebook
is so complicated, including database, for example,
then will take longer to backup. |
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What is the performance of your hard
drives both within PC or notebook and ExBoot USB enclosure?
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Does ExBoot possess anti-virus function? |
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No, will be implemented at future version.
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Does ExBoot possess firewall function? |
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No, will be implemented at future version. |
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How many languages does user manual
of ExBoot cover? |
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We provide English, French, and Traditional
Chinese User Manual so far, will provide Italian, Germany,
Latin versions soon. |
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Is the case of ExBoot compliant with
ROHS? |
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Not yet, we will implement ROHS manufacturing
process before 2006. |
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Can I only buy ExBoot software? |
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No. Each ExBoot software always goes with
one designated ExBoot USB hard drive enclosure. |
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Can ExBoot be utilized as an external
HDD case? |
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Yes。Within ExBoot USB HDD, you
can allocate certain partition for external HDD case use.
For example, there are C partition 10G and E partition 30G
respectively within your notebook 40G HDD. And the HDD within
ExBoot USB HDD is 80G. You can conduct following arrangement:
First, you can arrange you USB HDD into 3 partitions, 20G,
50G, 10G respectively. Then 20G for C partition, 50G for E
partition, and 10G for external HDD case use. |
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There is no USB 2.0 port on my PC/notebook,
can I install PCI to USB 2.0 or PCMCIA USB 2.0 CARD? |
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No, most PCMCIA USB 2.0 CARD can only backup,
no recovery function. |
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